Do I need a doctor’s prescription to make purchase from your online pharmacy?
Imperialmeds does not require a patient to have a prescription in order to order for an item. It is recommended that individuals seek medical advice before using any of the medications mentioned above.
Is your online pharmacy safe with my purchase details or does it sell it to other people?
In the process of order placing, we kindly ask for your name, address, e-mail, and phone number. After processing, we erase all the data except for your name and the email for refill reminders, which we will retain. For privacy concerns please use the email address provided in contact us section. That is why we do not transfer your personal information to other parties.
What should I do if I receive an incomplete order or a damaged product, and how can I solve this?
In the event of a lost, incomplete or damaged package please take clear pictures of the packaging with the label still intact and the medications received. Then, we advise you to send the images to admin@imperialmeds.com. We will look into the matter and provide feedback with a solution within the next working day.
Many people ask whether it is possible to place a large order for a bulk of products?
Absolutely, you are allowed to order in bulk from Imperialmeds. But for a large order, we normally dispatch in lots to prevent problems at the International Customs. Each batch will receive its own tracking number, and we will ship the subsequent batches once the first package leaves customs.
What can I do to speed up the processing of my order?
For further information please contact us at admin@imperialmeds. Please visit www.imperialmeds. com to confirm the order status. We will provide you with the payment procedures for the order immediately after you place the order; kindly confirm the address as soon as possible to enable you to pay for the order. We will dispatch the order within the next 12 working hours after we confirm your payment.
What is the process of cancelling an order?
It is also possible to contact us via e-mail which is admin@imperialmeds.com You can contact our customer service and we will cancel the order. But please note that once we have shipped the order, you cannot cancel it.
What is the mode of payment that I can use to cater for the cost of the medications I order from imperialmeds.com?
To order the products at imperialmeds.com, we will bill you. Within the next few hours, we will share payment information for your order. You can make the payment through various methods, including PayPal, debit, and credit card.
How do I edit my shipping address?
Once you place an order, you must provide your shipping address. We will do that before we pass the information to the shipping department.
What is the way to know the status of my order?
We keep you informed on your order status from the time you place the order to the confirmation of payment and dispatch. After we dispatch your order, we will provide you with a tracking number to track your package on the site.